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Tools for Responsible Gaming at Winshark

We are committed to providing a safe and controlled gaming environment for all our players. To support this commitment, Winshark offers a range of responsible gambling tools that you can access directly from your account settings. These tools are designed to help you manage your play and ensure it remains a form of entertainment.

Managing Your Play with Limits

You have the ability to set financial and time-based limits on your account to help you stay within your desired boundaries. These include:

  • Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly).
  • Loss Limits: Define the maximum amount you are willing to lose within a chosen timeframe (daily, weekly, or monthly).
  • Session Limits: Establish a maximum duration for each gaming session.

These limits can be adjusted at any time. A decrease in a limit takes effect immediately. An increase, or the removal of a limit, will only be applied after a 7-day interval, providing a period for reflection.

Reality Checks and Time-Outs

To help you stay aware of your gaming activity, we provide:

  • Reality Checks: These are pop-up notifications that appear at set intervals during your gaming sessions, reminding you of the time spent and any wins or losses during that period.
  • Time-Outs: You can choose to take a short break from gaming, ranging from 24 hours to six weeks. During a time-out period, you will not be able to deposit or play.

You can configure these features in the 'Responsible Gambling' section of your account.

Self-Exclusion

For players who wish to take a more definitive break, self-exclusion is available. This allows you to exclude yourself from accessing our gaming services for a longer period, ranging from six months to five years. To activate self-exclusion, please navigate to the 'Responsible Gambling' options within your account settings and follow the outlined procedure. Once initiated, self-exclusion cannot be reversed during the chosen period.

Accessing Your Tools

All of these responsible gambling tools are readily available within your account area. Simply log in, navigate to the 'My Account' section, and select 'Responsible Gambling' from the menu. Here, you will find clear instructions and options to set or adjust your limits and preferences.

Understanding Responsible Play at Winshark

At Winshark, our commitment extends beyond providing an enjoyable gaming experience. We believe in fostering a safe environment for all our players. This includes offering resources and information to help you maintain control over your gameplay. Understanding the signs of problematic gambling is a crucial step in responsible play.

Recognising Potential Warning Signs

  • Preoccupation with gambling, constantly thinking about past or future gambling events.
  • Needing to gamble with increasing amounts of money to achieve the desired excitement.
  • Repeated unsuccessful efforts to control, cut back, or stop gambling.
  • Feeling restless or irritable when attempting to cut down or stop gambling.
  • Gambling as a way of escaping from problems or relieving feelings of guilt, helplessness, or anxiety.
  • After losing money gambling, often returning another day to get even.
  • Lying to family members or others to conceal the extent of involvement with gambling.
  • Committing illegal acts such as forgery, fraud, theft, or embezzlement to finance gambling.
  • Jeopardising significant relationships, jobs, or educational/career opportunities because of gambling.
  • Relying on others to provide money to relieve desperate financial situations caused by gambling.

Self-Assessment and Management Tools

We encourage you to periodically assess your own gambling habits. Within your Winshark account settings, you can access a suite of tools designed for self-management. These include the ability to set deposit limits, establish cool-off periods, and implement self-exclusion if you feel the need to take a break from gaming.

  1. Review your recent gaming activity and spending.
  2. Utilise deposit limits to control your budget.
  3. Consider a cool-off period if you feel your play is becoming excessive.
  4. If necessary, explore the self-exclusion options for a longer break.

Seeking Professional Support

If you are concerned about your gambling or that of someone you know, professional help is available. We provide information on organisations dedicated to supporting individuals with gambling-related concerns. Remember, reaching out is a sign of strength.

  • Responsible Gambling Council (RGC): <a href="https://www.responsiblegambling.org/">responsiblegambling.org</a>
  • ConnexOntario: <a href="https://www.connexontario.ca/">connexontario.ca</a>
  • Gambling Therapy: <a href="https://www.gamblingtherapy.org/">gamblingtherapy.org</a>

For immediate assistance in Ontario, you can contact Connex Ontario at 1-800-522-4700.