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Managing Your Play at Winshark

We are committed to providing a secure and enjoyable gaming environment. Integrated within your account settings, you will find a suite of tools designed to help you manage your play responsibly. These features are available at any time, allowing you to set boundaries that align with your preferences.

Responsible Gambling Tools Explained

  • **Deposit Limits:** Control the amount of money you can deposit over a specified period (daily, weekly, or monthly).
  • **Loss Limits:** Set a maximum amount you are willing to lose within a chosen timeframe (daily, weekly, or monthly).
  • **Session Limits:** Define the maximum duration for a single gaming session. You will be notified when your time is up.
  • **Reality Checks:** Receive periodic pop-up notifications displaying your elapsed time and net win/loss during a session.
  • **Time-Outs:** Take a short break from playing for a predetermined period, ranging from 24 hours to six weeks.
  • **Self-Exclusion:** For a more definitive break, you can choose to self-exclude yourself from accessing your Winshark account for a minimum of six months up to five years.

Accessing and Implementing Your Limits

You can find all these responsible gambling tools within the 'Account Settings' or 'Responsible Gambling' section of your profile. Navigate to this area, select the tool you wish to use, and follow the on-screen instructions to set your limits or preferences.

Effectiveness of Changes

Changes to decrease or restrict limits (like lowering deposit or loss limits, or extending self-exclusion periods) take effect immediately. Increases to limits or shortening of exclusion periods require a 24-hour cooling-off period to ensure they are implemented thoughtfully. This buffer allows for careful consideration before any adjustments are made.

Should you require assistance with any of these tools or wish to discuss your options further, our customer support team is available to help.

Understanding Responsible Play at Winshark

At Winshark, we believe that entertainment should always be balanced with well-being. We are committed to providing a secure and fair gaming environment, and this includes supporting our players in maintaining control over their play. This section offers information to help you assess your gaming habits and access resources if you feel you may need them.

Recognising Signs of Problem Gambling

It can sometimes be difficult to recognise when gambling is becoming a problem. If you notice any of the following patterns in your behaviour or thoughts, it may be helpful to take a step back and evaluate.

  • Spending more time or money on gambling than intended.
  • Chasing losses or trying to win back money spent.
  • Gambling to escape problems or relieve stress.
  • Neglecting responsibilities at home, work, or school due to gambling.
  • Feeling guilty or anxious about your gambling habits.
  • Borrowing money or selling possessions to fund gambling.
  • Experiencing relationship problems or conflicts related to gambling.

Self-Assessment and Control Tools

We provide a suite of tools within your Winshark account designed to help you manage your gameplay. We encourage you to explore these options regularly.

  1. Set daily, weekly, or monthly deposit limits to control your spending.
  2. Implement loss limits to cap potential losses over a specific period.
  3. Utilise session time limits to manage the duration of your play.
  4. Take advantage of cool-off periods for a temporary break from gambling.
  5. Explore self-exclusion for a longer-term break from accessing the platform.

These tools are available in your account settings and can be adjusted at any time. We also provide reality checks which can be set to remind you of your session duration and spending.

Seeking Professional Support

If you feel that gambling is impacting your life negatively, seeking professional help is a sign of strength. There are many organisations dedicated to providing confidential support and guidance.

For players in Australia, the following resources are available:

  • Gambling Help Online: 1800 858 858 (https://www.gamblinghelponline.org.au/)
  • Gambling Help NSW: (https://www.gamblinghelp.nsw.gov.au/)
  • Lifeline Australia: (https://www.lifeline.org.au/)
  • Beyond Blue: (https://www.beyondblue.org.au/)
  • MindSpot: (https://mindspot.org.au/)
  • Australian Gambling Research Centre: (https://www.agrc.org.au/)

These organisations offer a range of services, including counselling, information, and support networks for individuals and their families. We encourage you to reach out if you feel you need assistance.